We take the privacy rights of our users of our website (www.AllAboutHeatPumps.co.uk) (the "Website") very seriously and are committed to protect and respect your privacy.
This privacy policy ("Privacy Policy") is incorporated in and subject to our which govern your use of the Website. This Privacy Policy also applies to our collection and use of data collected through cookies and other tracking devices whether on the Website or elsewhere. Details of such collection and use are set out in the Cookie Policy Cookie Policy. By using the Website or by allowing the use of cookies you agree to the use of your Personal Information (as defined below) in accordance with this Privacy Policy.
"Personal Information" means any information about you which is personally identifiable. This may include (but might not be limited to) your name, age, gender, location, telephone number, email address, IP address, and any other information from which you can be identified directly or indirectly and which you may disclose to us or otherwise provide to us via the Website or elsewhere at any time.
We use cookies and other tracking technologies to gather information about your browsing behaviour on our site. For more information please see our Cookie Policy. In some cases, it is possible that third party cookies are stored on your device once you enter our site (third party cookies). In the event that third party cookies are used or if cookies are used for analytical purposes we will separately notify you in conjunction with this Data Protection Policy and if applicable ask for your consent.
The provider of this website and its pages automatically collects and stores information in so-called server log files which your browser communicates to us automatically. The information comprises:
This data is not merged with other data sources. This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error-free depiction and the optimization of the operator's website. In order to achieve this, server log files must be recorded.
We may collect and process Personal Information based on legitimate interest when:
We may collect and process Personal Information based on your consent when:
We will indicate where the provision of Personal Information is optional. If you choose not to provide such Personal Information you may find that some services or use of features on the Website are unavailable to you.
This website uses functions of the web analysis service Plausible Analytics. Plausible Analytics is based in the EU. The legal entity is incorporated in Estonia. All of the data that Plausible Analytics tracks and collects is kept fully secured, encrypted, and hosted on 100% renewable energy powered server in Nuremberg, Germany. The server is owned by Hetzner, a European company.
We use Plausible Analytics to gather insights into how our website is used. Our Plausible Analytics instance is self-hosted meaning all data is stored on our servers in the EU. This tool respects your privacy by not collecting personal data or using cookies. All analytics data is anonymized, aggregated, and used to improve our website. We do not share your personal data with third parties. We might share aggregated and anonymized data with our partners to inform them of our website growth and usage. This approach ensures compliance with GDPR and other privacy laws.
This analysis tool is used on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both the services offered online and the operator's advertising activities. If a corresponding agreement has been requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.
This website uses Google AdSense, a service for the integration of ads. The provider of this service is Google Ireland Limited ("Google") Gordon House, Barrow Street, Dublin 4, Ireland.
With the assistance of Google Adsense we are in a position to place targeted ads by third parties on our site. The contents of the ads are based on your interests which Google determines based on your past user patterns. Moreover, when choosing compatible ads context information such as your location, the content of the visited website, or Google search terms you have entered will be taken into account.
The operators of this website participate in the Amazon EU partners' program. Amazon integrates ads and links to the German Amazon website - Amazon.de - into this website which allows us to generate earnings in the form of advertising cost reimbursements. Amazon uses cookies or comparable technologies for recognition (e.g., device-fingerprinting) for this program to be able to determine the source of orders placed. This allows Amazon to determine that you have clicked the partner link on this website.
Our use of AdSense is based on Art. 6 Sect. 1 lit. et seq. GDPR. The website operator has a legitimate interest in the marketing of the operator's website that is as effective as possible. If a respective declaration of consent was requested, processing shall occur exclusively on the basis of Art. 6 Sect. 1 lit. a GDPR; the given consent may be revoked at any time.
This site uses so-called web fonts, which are provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly. For this purpose, the browser you are using must connect to Google's servers. This enables Google to know that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and attractive presentation of our online offers.
This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If your browser does not support Web Fonts, a standard font will be used by your computer. Further information on Google Web Fonts can be found at developers.google.com/fonts/faqand in the Google data protection declaration: policies.google.com/privacy.
We may use your Personal Information in the following ways:
We may pass on your Personal Information to other parties as follows:
You can prevent the use of information stored in cookies on your device by deleting or disabling cookies. See our Cookie Policy for more information. You may ask us to delete any other Personal Information held by us about you by writing to our Data Protection Officer at privacy(-at-)allaboutheatpumps.co.uk.
We only hold Personal Information for as long as is necessary for the purposes described above in the paragraph headed "How Do We Use Your Personal Information?"
We employ all industry standard practices and have strict security procedures covering the collection, storage, and disclosure of Personal Information in order to prevent unauthorized access and to comply with relevant European and local data protection laws. All Personal Information you provide to us is stored on our or our business partners' secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
A cookie is a small amount of information which is sent to your browser from a website's computers and stored on your computer's hard drive. A web beacon is a small image (usually embedded in a web page or email) that allows a website to count users who have visited that page or to access certain cookies. These tracking devices help us to improve our Website to deliver a better and more personalized service. We have set out more details on our use of cookies in our Cookie Policy.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it refuses cookies our system will issue cookies when you log on to our Website or our business partners' websites and by continuing to use our Website or those websites you agree to our use of those cookies as described in our Cookie Policy.
We hold Personal Information on servers within the European Union and your Personal Information will not be transferred to a country located outside of the European Union. We will hold and transmit your Personal Information in accordance with this Privacy Policy and applicable European and local data protection laws.
Our website uses in particular tools from companies based in the USA such as Google Fonts (which however only collect IP address and device information). When these tools are active your personal information may be transferred to the US servers of these companies. This data is protected by the US. We must point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are required to release personal data to security authorities without you as the data subject being able to take legal action against this. The possibility cannot therefore be excluded that US authorities (e.g. secret services) may process, evaluate, and permanently store your data on US servers for monitoring purposes. We have no influence over these processing activities.
You have the right to access Personal Information held by us about you. If you would like to receive a copy of your Personal Information held by us, please write to our Data Protection Officer at the address above mentioned.
We will provide the Personal Information held by us about you within one month following your request. Such timeframe may be extended to three months considering the complexity of your request and you will be informed of such extension.
In case of reasonable doubt about your identity we may ask you to provide us with additional information.
We may charge you a reasonable administrative fee to meet our costs in providing you with details of your Personal Information which we hold if we find your request manifestly excessive or repetitive.
In addition to the right of access detailed below, you can exercise the following rights by writing to our Data Protection Officer:
We will inform each recipient to whom your Personal Information has been disclosed of any rectification/erasure/restriction that you previously requested unless it is impossible or it involves disproportionate efforts on our part.
Any changes we may make to our Privacy Policy in the future will be posted on this page. This privacy policy was last updated in August 2024.
A publicly accessible area of the Website is any area that is accessible by the general public and may be indexed by search engines. You are solely responsible for any Personal Information that you disclose and disseminate on publicly accessible areas. You should never disclose Personal Information relating to any other person without their express consent.
The following email address serves as the primary point of contact for all matters related to privacy and cookie policy matters. By contacting us on this email you may also exercise your rights as a data subject. Please reach out to us at privacy(-at-)allaboutheatpumps.co.uk. If you have complaints or questions about how we use your personal data, please contact us and we will try to find a solution as soon as possible.
Please be advised that the main establishment of the controlling undertaking of allaboutheatpumps.co.uk for data processing purposes is situated in Sweden Integritetsskyddsmyndigheten (IMY) Integritetsskyddsmyndigheten Box 8114 104 20 Stockholm Sverige is competent for the cross-border personal data processing on this site.
However, in the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency in particular in the member state where they usually maintain their domicile, place of work, or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.
Any Personal Information you provide to us is held by FJ Smart Solutions AB, a company registered in Sweden.
Our Website may from time to time contain links to and from the websites of our business partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please be advised to read these policies before you submit any of your Personal Information to these websites.
If you have any questions or comments about our Privacy Policy or how we use your Personal Information, please contact our Data Protection Officer at the address above mentioned.